For the shipment of the products, Favalli e Camoni srl will rely on specialized and proven couriers for the delivery of orders in Italian and foreign territory.
All shipments will be accompanied by the mandatory documentation for accompanying and identifying the goods (invoice, transport document) and any attachments required by law and by the foreign countries of destination.
Shipping costs will be indicated at the end of entering the order and will appear upon confirmation of the shopping cart.
Favalli e Camoni srl does not assume responsibility for disservices attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in in whole or in part, to execute the contract within the agreed times.
Delivery times are indicated by providing the tracking number, a direct link to the courier's website for real-time shipment verification.
Favalli e Camoni srl offers damage or theft insurance on all shipments within the shipping rate. The shipping insurance is valid from the warehouse of the manufacturing/distributing company up to the delivery address indicated in the order.
Upon delivery of the goods by the appointed carrier, the Customer must kindly verify that the packaging is intact to view and without any signs of tampering.
If the Customer finds these anomalies, he has the right to sign the delivery receipt with reserve, or refuse the package. The Customer must also check when opening the package that the quantity and items delivered correspond to what is indicated in your order.
Any discrepancies found upon collection of the package and during the inspection of the goods must be promptly communicated via email.
In the event that delivery does not take place for reasons attributable to the Customer (recipient continuously absent, incorrect address, incorrect telephone number issued for contact with the courier, etc..) with consequent opening of storage or shipping and any ancillary charges will be considered to be borne by the Customer. These higher expenses will be calculated in the final balance when these situations arise and the payment of the same is to be considered a fundamental element for the return of the goods.